Troubleshooting
Common problems with the Fashionbits EDI app and how to fix them.
Common problems and their fixes. If your case isn’t listed here, contact support at support@fashionbits.de.
Email account shows disconnected
Section titled “Email account shows disconnected”If the status shows Disconnected, the access token has expired or been revoked. Reconnect the email account. The app then sets up the notification again automatically.
The app’s Shopify connection has expired
Section titled “The app’s Shopify connection has expired”If a message fails with a Shopify access error, the app could no longer work in your store: its access was revoked or has expired — for example after the app was uninstalled. Open the app once in your Shopify admin and the access is renewed automatically. Then restart the affected message with Re-process message.
A message isn’t matched to a location
Section titled “A message isn’t matched to a location”If a message ends up without a location, it’s usually missing the matching GLN. Check whether the GLN from the message is set on a location and matches exactly (13 digits).
New messages aren’t showing up
Section titled “New messages aren’t showing up”- Use Test connection to check whether the mailbox is reachable.
- Use Refresh inbox to trigger a manual fetch.
- If the notification expires, the app sets it up again automatically; reconnecting the account forces this immediately.
PRICAT fields land in the wrong product field
Section titled “PRICAT fields land in the wrong product field”Check the mapping and use the preview before applying changes.